Effective from January 1, 2024. IVAeris Oy reserves the right to amend these terms and conditions unilaterally without prior notice. Orders will be governed by the terms and conditions in effect at the time of ordering, as detailed on IVAeris Oy’s website. Changes in the law will take effect immediately unless otherwise specified by law.

 

1. Scope and Definitions

1.1 Applicability: These general delivery, maintenance, and contract terms apply to agreements between IVAeris Oy and the customer where these terms are referenced or otherwise form part of the contract. These terms are an integral part of the agreement between the parties. These general terms and conditions are not intended to deviate from mandatory legislation applicable to consumer transactions.

 

1.2 Confirmations via Communication Channels: Any verbal agreements are invalid. Orders and confirmations given via email, text message, WhatsApp, or other written communication channels are considered legally binding.

 

1.3 Definitions:

 

• Device: Refers to a device manufactured by IVAeris Oy or its principal, as well as spare parts and accessories supplied by IVAeris under these terms.

• Spare Part: Refers to spare parts and accessories manufactured and supplied by IVAeris or its principal.

• Software: Refers to the device’s operating software and related drivers maintained or supported by IVAeris under these terms. This definition does not cover customer-specific tailored or modified software or third-party software.

• Service: Refers to the service defined in the contract, including maintenance, support, device support, installation, consulting, training, and/or other expert services.

• Delivery Date: Refers to the day IVAeris completes the installation or maintenance work as specified, or if the customer installs the device, the day the device is handed over to the customer’s control.

 

2. Orders

2.1 Sales: IVAeris Oy, business ID 2803438-4, sells products and services to businesses and legal adults within Finland and the EU. Product prices include VAT.

 

2.2 Orders: Products can be ordered through the online shopping cart at www.aeris.fi or in writing via communication channels such as email, text message, or WhatsApp. The customer agrees to the delivery terms in effect at the time of each order. Receiving an order confirmation requires providing a valid email address at the time of ordering. For filter orders, assistance is available on weekdays between 8 AM and 4 PM at 010 206 3000.

 

2.3 Payment Methods: Orders can be paid securely via online banking, credit card, wallet services, or invoice. Orders will be delivered with installation services or, if it is a device-only order, via Posti to the nearest Posti office or parcel locker. Shipping a Posti package requires providing a valid phone number. You will receive a text message and pickup code when the package is available for pickup from a Posti parcel locker or office.

 

2.4 Delivery: We ship products on every business day. Orders are typically processed within 1-3 business days. Domestic orders usually arrive on the next business day after processing. If an order includes items not in stock at the time of ordering, the order will be held until the items are available. An order confirmation will be sent if you have provided an email address with the order.

 

2.5 Return Instructions: If you wish to return your order for any reason, please contact sales at info@aeris.fi.

 

2.6 Changes: We reserve the right to change prices and delivery terms without prior notice. Customers should review the current delivery terms before placing an order. IVAeris Oy treats all customer information with complete confidentiality and does not disclose personal or customer information to third parties (contact details are provided to Posti Group Oyj for delivery purposes). Please provide all relevant information as accurately as possible when placing your order and ensure your contact details are filled out carefully.

 

2.7 Ordering: Products or services can be found on IVAeris’ website. Orders should preferably be placed via email or message. When ordering products or services through the online store, select the items and services by adding them to the shopping cart on the website. The order is finalized by paying for the contents of the cart at the checkout. By placing an order, you agree to these delivery terms, product prices, and shipping costs. An order confirmation will be sent via email, detailing the ordered products and price.

 

2.8 Payment: [Coming soon…]

 

2.9 Payment Methods: [Coming soon…]

3. Delivery, Installation, and Acceptance of Delivery

 

3.1 Delivery Changes: Any comments or changes to the order must be communicated at least two (2) weeks before the delivery date. Changes can be made by phone at 010 206 3000 or by email at info@aeris.fi.

 

3.2 Delivery Time: IVAeris will deliver the devices at the agreed delivery time or, if no delivery time has been specified, within a reasonable period from the effective date of the contract. The start/performance time for services will be agreed upon separately.

 

3.3 User Instructions: The delivery of the device includes one copy of the current user manual. The user instructions are in Finnish, unless the manufacturer provides only an English manual.

 

3.4 Delivery Terms: Unless otherwise agreed in writing, the delivery term for the devices is “free” at IVAeris’ warehouse in Espoo. IVAeris will charge for transportation costs (freight and insurance) from the warehouse to the delivery location according to its current charging basis.

 

3.5 Device Installation: Unless otherwise agreed in writing, the customer is responsible for the installation of the device, and delivery is considered complete when the device is delivered to the customer. The customer may separately order installation services from IVAeris for devices that are the customer’s responsibility. In such cases, IVAeris will provide installation services according to its current terms and pricing. If IVAeris is responsible for the installation, delivery is considered complete when IVAeris has finished the installation work according to its specifications, unless the device and installation were ordered separately. If there are two separate orders, the installation of devices does not affect the terms of the device order.

 

3.6 Installation readiness and work environment preparation: The smooth execution of every worksite requires clear guidelines. IVAeris Oy always strives for fair and customer-oriented operations, but a successful outcome requires responsibility and foresight from both parties.

 

By ordering the work, the customer accepts these terms and understands that the preparation of the work environment, unobstructed access, and protective measures are the customer’s responsibility unless otherwise agreed. IVAeris Oy is only liable for damages resulting from the work if they are caused by gross negligence or intentional misconduct.

3.6.1 Unobstructed access and work area preparation

• The customer must ensure that the equipment can be moved unobstructed to the installation site.

• If the equipment does not fit through a door, hallway, or other passage to the installation site, IVAeris Oy is not responsible for possible delays or additional costs.

• The customer must ensure that ventilation ducts, electrical work, and other preparatory measures are completed before installation.

• If the equipment cannot be installed due to inadequate site preparation by the customer, the installation fee will include a time-based standby charge per technician, calculated from the moment the crew leaves the office until they return.

 
Example: If the equipment requires a 230V power supply and it is not available at the installation site, the installers cannot proceed, and the work is halted at the customer’s responsibility.

​3.6.2 Surface and environment protection

• The work should not cause significant contamination inside the premises, but the customer is responsible for ensuring that particularly sensitive items, such as rugs, decorative objects, and electronics, are moved away from the work area before work begins.

• If the work involves heavy machinery or other specialized tools, the customer must protect floors, walls, and other surfaces from potential damage unless otherwise agreed in writing.

 
Example: If there is sensitive electronic equipment (e.g., computers) or valuable paintings near the work area, they should be removed or adequately protected.
 
​3.6.3 Handling of workers’ equipment

• Workers’ clothing and footwear may have substances such as glue, oil, or other materials.

• The customer must arrange a space where workers can remove their equipment without risking damage to the customer’s property.

 
Example: If the premises have a valuable parquet floor, it is advisable to provide a mat or protective surface where the installers can change their work clothes.
 
3.6.4 Measurement and adjustmentIf the installation performed by IVAeris includes ventilation system measurement and adjustment, it is carried out using differential pressure measurements by measuring the airflow from the vents according to the ventilation plan.

• If a ventilation plan is not available, IVAeris will adjust the system based on the calculated airflow according to the square footage and volume of the premises.

• The customer must ensure that the ventilation ducts are clean and free of leaks or blockages.

• If the ventilation vents are painted onto the wall or otherwise fixed to wall materials, IVAeris is not responsible for possible wall damage caused by vent removal.

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Example: If the vents are painted onto the ceiling or wall, they may require forceful removal, potentially damaging surface materials. The customer is responsible for repair costs.
 
3.6.5 Ventilation cleaning (duct cleaning)
If ventilation duct cleaning is performed or if the installation includes duct cleaning, the work is carried out using a negative pressure vacuum system. The cleaning aims to remove accumulated dust, dirt, and potential blockages inside the ducts to achieve the best possible result.
 
Each ventilation duct is cleaned individually using a mechanical, rotating brush whenever possible. However, IVAeris Oy does not guarantee that all ducts can be fully cleaned due to the following reasons:

• Delicate duct materials: In some cases, the duct material does not withstand mechanical cleaning. For example, flexible ducts, old cardboard ducts, or thin plastic ducts may be damaged during cleaning. In such cases, cleaning is performed using gentler methods or omitted partially.

• Obstructions and mechanical components in the ducts: Control dampers, ventilation vents, silencers, and other components may prevent the brush from passing through the ducts. Cleaning is performed as thoroughly as possible, but if obstructions cannot be removed, the cleaning remains partial.

• Lack of cleaning access panels: Proper duct cleaning requires access panels. If the customer does not order the installation of access panels, or if it is not physically possible to add them during the work, cleaning is performed as effectively as possible using existing panels and vents. The customer should note that a lack of cleaning access panels may prevent thorough duct cleaning.

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Example: If an apartment has old metal ducts without cleaning access panels and structural constraints prevent adding them, the ducts may only be partially cleaned. No refunds will be granted for this.

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3.6.5.1 Interruptions and completing work to the best extent possible

If the duct cleaning is interrupted due to structural issues, the work is considered completed to the best possible extent without any refund.

• If the ducts are collapsed, blocked, or damaged, IVAeris Oy may provide the customer with recommendations for further actions, such as replacing the ducts or installing cleaning access panels.

• If the ducts cannot be cleaned due to technical or structural reasons, the customer is still responsible for payment for the work already performed and the preparation involved.

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Example: If a housing association’s ventilation system is old and partially collapsed, IVAeris Oy cannot guarantee complete cleaning. The work is considered completed as much as possible, and the customer is not entitled to a refund.
 
3.6.6 Liability issues

IVAeris Oy is not responsible for damage to unprotected surfaces, furniture, or other items, including contamination, surface scratches, discoloration, dust accumulation, or dents from tools.

 

The customer is responsible for ensuring that surfaces and items in the work area are adequately protected before work begins. If the work requires special protection (e.g., covering floors due to the use of heavy tools), the customer must arrange the protection or agree on it separately with IVAeris Oy.

 

However, IVAeris Oy is liable for significant and foreseeable damage caused by gross negligence or intentional misconduct. Responsibility and possible compensation are assessed on a case-by-case basis based on documentation.

3.6.6.1 Liability division principles

• Customer is responsible for:

  • Ordinary dust and dirt generated during normal work.

  • Damage to unprotected furniture, floors, walls, and other surfaces if it could have been prevented with proper protection.

  • Moving fragile or valuable items before work begins.

  • Protecting or removing rugs, curtains, electronics, and other items susceptible to dirt or damage.

 

• IVAeris Oy is responsible for:

  • Significant damage caused by worker negligence that could not reasonably be expected to be protected by the customer.

  • Damage resulting from gross negligence or intentional misconduct.

  • Damage caused by clearly improper work methods or reckless behavior.

3.6.6.2 Practical examples of liability division

• Customer responsibility:

  • Example 1: The customer has a light-colored rug in the entryway that is not covered before the work begins. The installer’s shoes leave dirt on the rug as they enter the workspace. Since the entryway is a typical passage, and the rug could have been easily protected with plastic or temporarily removed, the customer is responsible for the rug getting dirty.

  • Example 2: Installers must move a heavy tool to the attic through a ceiling hatch. The surrounding wall of the hatch gets scratched during the process. Since the ceiling hatch is designed for access and the task was foreseeable, the customer should have protected the surrounding walls with padding or a cover panel. Thus, the customer is responsible for the damage.

•  IVAeris Oy responsibility:

  • Example 3: A ventilation technician is careless while parking a company van in the customer’s yard and accidentally knocks over a light post. Since this damage is not foreseeable by the customer and there is no reasonable expectation for the post to be protected, IVAeris Oy is responsible for the repair costs.

  • Example 4: An installer leans against a light-colored sofa two meters away from the workspace, leaving a permanent oil stain on it. Since the sofa is not in the immediate work area and the customer cannot reasonably be expected to empty every room for minor work, the installer should have been more careful. Therefore, IVAeris Oy is responsible for stain removal or possible repair costs.

 

3.7 Custom Fitting: Custom fitting of the device to the customer’s environment is not included in the delivery or the installation performed by IVAeris. The customer acknowledges that cabinets or cover plates around the device may need to be removed, and reassembly is not included in the installation service. Structural modifications to the installation site or ventilation channels are also not included in the device installation. IVAeris may arrange for these services separately from subcontractors, if agreed in writing, in accordance with the current pricing.

 

3.8 Acceptance Inspection: Unless a separate acceptance test has been agreed upon in writing, the customer must conduct an inspection of the device within seven (7) days of the delivery date. The customer must promptly notify IVAeris in writing of any defects or shortcomings discovered during the delivery. The delivery is considered accepted when (a) the customer explicitly accepts the delivery; or (b) IVAeris has corrected any defects or shortcomings reported in writing by the customer during the inspection or acceptance test; or (c) if the customer does not report a defect or shortcoming in writing within seven (7) days of the delivery date; or (d) if the customer starts using the device.

 

3.9 Correcting Defects: Minor defects or issues that do not significantly hinder the use of the device do not prevent acceptance of the delivery, but IVAeris is obligated to correct them without undue delay under the warranty. Features that are part of the device’s normal operation but deemed problematic by the customer are not covered under warranty. It is the customer’s responsibility to understand the device’s features and operation.

 

3.10 Third-Party Use: IVAeris has the right to use suitably trained third parties, as well as supervised apprentices from educational institutions (Taitotalo, Omnia, and Stadin Ammattiopisto), for providing services, maintenance, and device installation and repair.​

4. Prices and Payment Terms

 

4.1 General: Unless otherwise specified in the contract or otherwise agreed, the applicable price will be according to IVAeris’ current price list. If services are provided outside of the standard service agreement at the customer’s request, IVAeris reserves the right to charge additional fees based on its current price list. IVAeris also reserves the right to charge additional costs incurred due to incorrect information provided by the customer or other customer-related reasons. IVAeris may also charge extra fees for travel expenses, overtime, or other service fees for services performed outside normal working hours or not included in the contract at the customer’s request.

 

4.2 VAT and Other Public Charges; Payment Terms: Unless agreed otherwise in writing, the prices stated in the contract include all public charges set by authorities that are in effect on the contract signing date, excluding VAT. If there are changes in the amount or basis of public charges set by authorities due to regulatory changes or changes in tax practices, the prices for devices and services will be adjusted accordingly. The payment term is fourteen (14) days net from the invoice date, with interest on late payments charged according to the Interest Act. IVAeris has the right to charge reminder and collection fees for overdue payments. If the customer’s payment is delayed by more than thirty (30) days past the due date, IVAeris has the right to withhold its performance without liability until the customer has settled all overdue payments.

 

5. Ownership, Use Rights, and Risk of Loss

 

5.1 Ownership: Ownership of the device purchased by the customer transfers to the customer once the full purchase price has been paid to IVAeris.

 

5.2 Risk of Loss: The risk of loss for the devices transfers to the customer once the device has been handed over to the customer’s control or delivered to the customer’s premises.

 

5.3 Customer Responsibilities: Until IVAeris has received full payment for the device, the customer (a) must not transfer the device or allow it to be transferred from its location without IVAeris’ knowledge; (b) must keep the device in good condition and fully insured for its value; and (c) agrees not to make modifications to the device without IVAeris’ written consent and allows IVAeris to inspect the device.

 

6. Warranties and Complaints

 

6.1 General Warranties: Unless otherwise agreed in writing, IVAeris will apply the device manufacturer’s warranty. For services, warranty periods and conditions are determined according to the manufacturer’s warranty terms. The warranty covers devices only in their original condition and applies only to the customer.

 

6.2 Device Warranties: Unless otherwise agreed in writing, the warranty period is twenty-four (24) months from the date of service delivery or device delivery, or as provided by the device manufacturer. IVAeris will arrange for the repair of a defective device or its part or component that the customer has reported in writing without delay during the warranty period. The customer must notify and, if necessary, demonstrate how the defect manifests. IVAeris will perform warranty repairs at the customer’s location in Finland unless otherwise agreed or required by the device manufacturer. To facilitate repairs, the customer must make the device available to IVAeris or the manufacturer during normal working hours. Repairs may also be done by providing a replacement device. If warranty repairs are performed at IVAeris’ premises, the customer must deliver the device to IVAeris’ office in Finland for repair. IVAeris will cover the costs of delivering and returning the device for warranty repairs if the defect is covered by the warranty.

 

6.3 Spare Parts Warranties: Unless otherwise agreed in writing, the warranty period for spare parts is six (6) months from the date of delivery. IVAeris or the device manufacturer will repair a defective spare part or its component that the customer has reported in writing without delay during the warranty period. The customer must notify and, if necessary, demonstrate how the defect manifests. Spare parts warranty repairs will be carried out at the customer’s location in Finland unless otherwise agreed. To facilitate repairs, the customer must make the defective spare part available to IVAeris or the manufacturer during normal working hours. Repairs may also be done by providing a replacement spare part. If warranty repairs are performed at IVAeris’ premises, the customer must deliver the spare part to IVAeris’ office in Finland for repair. IVAeris will cover the costs of delivering and returning the spare part for warranty repairs if the defect is covered by the warranty.

 

6.4 Warranty Limitations: The warranty or any maintenance or support services provided during or after the warranty period do not cover normal wear and tear of the device, accessories, modifications, refurbishments, or relocation of the device, or repairs or replacements for defects caused by (a) external factors such as accidents, electrical or climate disturbances, lightning damage, fire, or water damage; (b) improper use or customer negligence or failure to follow instructions for the device’s use, maintenance, or cleaning; (c) devices, original filters, or spare parts not supplied by IVAeris or modifications or repairs made by others; or (d) failure to adhere to the device’s operating instructions or environmental requirements.

 

6.5 Costs Outside Warranty: If it is determined that the defect or issue reported by the customer is not covered by the warranty, IVAeris has the right to charge for the identification and localization of the defect according to its current price list. IVAeris also has the right to charge the customer for the repair of defects or issues not covered by the warranty if agreed upon.

 

6.6 Limitation of Liability: IVAeris’ liability for defects and issues with the device is limited to fulfilling the warranty obligations as outlined in this section 6. After the warranty period ends, IVAeris’ liability for device defects and issues is limited to any obligations under a possible maintenance or service agreement.

7. Force Majeure and Liability Waiver

 

7.1 Force Majeure: IVAeris is not liable for delays or damages caused by events beyond its control, which could not reasonably have been anticipated at the time of contract formation and which could not reasonably have been avoided or overcome. Epidemics/pandemics that materially prevent the fulfillment of obligations are considered force majeure events. Bankruptcy, strikes, and similar actions leading to a suspension of operations are also considered force majeure, even if the contracting party is affected or involved.

 

7.2 Subcontractor’s Force Majeure: A force majeure event affecting IVAeris’ subcontractor is also considered a basis for release from obligations if the subcontracting cannot be reasonably procured elsewhere without undue cost or significant time loss.

 

7.3 COVID-19 Situation: The COVID-19 virus situation and its potential developments, scope, and unpredictability may affect IVAeris’ ability to meet agreed obligations. If IVAeris experiences unreasonable delays, obstacles, difficulties, or costs in fulfilling obligations due to COVID-19, IVAeris will not be liable for delayed or incomplete deliveries until fulfillment is possible and/or obligations can be met without hindrance. This liability waiver covers all direct and indirect consequences of COVID-19, including impacts on IVAeris’ workforce such as quarantines, travel restrictions, or similar issues; or if IVAeris is unable to reasonably procure necessary raw materials and components; or if their prices increase due to COVID-19.

 

8. Cookies

 

IVAeris Oy’s website uses cookies to enhance and expedite the visitor experience and to improve the site’s user-friendliness. Users can disable cookies through their browser settings.

 

9. Cancellation Terms

 

A customer (consumer) has the right to cancel an order within fourteen days of receiving the order confirmation. Cancellations must be made by phone or email to the Supplier’s contact person. If the cancellation occurs less than 24 hours before the agreed start time, the Supplier reserves the right to charge a cancellation fee of €248, including VAT at 24%, per apartment.

 

10. Dispute Resolution

 

Any disputes should be resolved primarily through negotiation. If this does not lead to a resolution, the YSE 1998 terms will be used to resolve the conflict. Consumer customers have the right to refer disputes to the Consumer Disputes Board or the European Commission’s online dispute resolution platform.

 

11. Validity

 

These terms are valid indefinitely and replace any previous publications and agreements. IVAeris Oy reserves the right to make changes.

 

12. Company Information

 

IVAeris Oy (Business ID: 3013997-8)

Kavallinniitynkuja 1

02710 ESPOO

info@aeris.fi

010 206 3000